Frequently asked questions
Do you ship pan-India, or only to specific cities/pincodes?
We are currently shipping within the city limits of Bangalore, but we are working towards shipping pan-India very soon.
Can I track my order once it ships?
Yes, you can track your order. Once your order is confirmed you will receive live updates from our mill and also the delivery status of your order.
How long does delivery take after I place an order?
We take 48–72 hrs to deliver your order from the time of payment confirmation. In case of any delays we will communicate the reason and timelines with you.
Can I return my order if I’m not satisfied?
Our orders are always milled after order confirmation since we mill it just for you, so we don’t accept returns. However, in case you are not satisfied, you can leave us an email at info@mytruebatch.com or message us on +91 70193 30057 and our team will get back to you.
What if I receive a damaged, incorrect, or short-quantity order?
Please share a picture proof of your order within 48 hrs of delivery via email at info@mytruebatch.com or message us on +91 70193 30057 so we can solve your query instantly.
Is there a best-before date printed on the pack?
Yes, we mention the storage and shelf life instructions on the package. Freshly milled flour is always suggested to be consumed within 30–45 days from the date of milling.
How should I store my flour to keep it fresh the longest?
Transfer to an airtight container after opening. Store away from moisture & sunlight.
Can I create my own custom flour blend?
Yes, you can create your own custom blend. It only takes a few minutes to create it once you know what you want — start on the Build your Blend page.
Can I save my custom blend to reorder easily next time?
Of course — you can save and name your custom blend, which makes it easier for you to re-order next time. If this blend has suited your needs, you can also publish it to our millers’ community, in turn helping many others with your insights.
What payment methods do you accept?
We accept debit/credit cards, UPI and net banking. We don’t offer Cash on Delivery at the moment.
Are you FSSAI licensed?
Yes, we are FSSAI licensed.
Do you offer bulk pricing for large families or businesses?
We look forward to your collaboration — you can leave us an email at info@mytruebatch.com or message us on +91 70193 30057 and our team will get back to you.
How do I reach you if I have an issue?
In case of any concerns or queries, you can leave us an email at info@mytruebatch.com or message us on +91 70193 30057 and our team will work on responding to you at the earliest.
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Still stuck?
Message the mill and a person answers — no ticket number, no queue.