Replacement policy
Because every TrueBatch order is milled fresh specifically for you, we do not accept returns and do not offer refunds on fulfilled orders. If we send a damaged, incorrect, or short order, we will verify the issue and send a replacement.
Exceptions — damaged, incorrect, or short orders
If you receive the wrong order, a damaged product, or a shortfall in quantity, we want to make it right. Please:
- Share clear photo proof of the issue, with the product, packaging, and label visible.
- Reach out within 48 hours of delivery by email at info@mytruebatch.com, or WhatsApp/call us at +91 70193 30057.
- Include your order number and a brief description of the issue.
Once verified, we will send the corrected items as a replacement on priority. No return shipment is required.
Replacement processing
- We record the items and quantities being replaced, complete a quality and packing check, and retain the dispatch or handover reference against the original order.
- Custom blends are eligible for replacement when they arrive damaged or were made differently from the confirmed specification.
Cancellations
Cancellations have their own policy — see the cancellation policy.
Contact us
TrueBatch, No.16, 8th Cross, Telecom Layout, Jakkur Post, Bangalore — 560064 · info@mytruebatch.com or +91 70193 30057. Business hours 10:00–19:00, closed Sundays.