TERMS & CONDITIONS

01Company & Contact Details

In compliance with the Consumer Protection (E-Commerce) Rules, 2020, the following details are provided:

• Legal entity: My Truebatch Ventures LLP
• Registered office address: No. 16, 8th Cross Telecom Layout, Jakkur Bangalore - 560064.
• Customer care email: info@mytruebatch.com

02Customer Registration and Privacy Policy

www.mytruebatch.com provides a registration process to serve its Customers better and may now or in the future collect the following personally identifiable information: (a) name, including first and last name; (b) email address; (c) mobile phone number and contact details; (d) postal PIN code; and (e) personal demographic profile such as location and address.

By completing registration or placing an order, the Customer agrees to receive promotional and transactional communication, text messages, mobile notifications, phone calls and newsletters. The Customer may opt out at any time by writing to info@mytruebatch.com.

We will never sell or rent personal information to third parties for commercial purposes. The Website may contain links to third-party tools (such as Google Analytics) used to understand and optimise Customer behaviour; the Company is not responsible for the privacy practices of such third parties.

Data protection: Personal data is collected, processed and stored in accordance with the Digital Personal Data Protection Act, 2023 ("DPDP Act") and applicable rules. The Company shall: (a) process personal data only for the purpose for which consent is obtained; (b) retain personal data only for as long as necessary for that purpose or as required by law; (c) implement reasonable security safeguards to prevent personal data breaches; and (d) notify affected Customers and the Data Protection Board of India of any personal data breach as required under law.

Customers (as Data Principals) have the right to: (a) obtain a summary of personal data processed and the processing activities undertaken; (b) request correction, completion, or erasure of personal data; (c) nominate another individual to exercise these rights in the event of death or incapacity; and (d) file a grievance with the Grievance Officer, and thereafter with the Data Protection Board of India, if unsatisfied with the resolution.

03Who Can Sign Up?

Any person competent to contract may sign up for the Website's services. Section 11 of the Indian Contract Act, 1872 provides that a person is competent to contract if he or she has attained the age of 18 years, is of sound mind, and is not otherwise disqualified from contracting under any law.

04Terms of Site Access

The Company grants Customers a limited, non-exclusive, non-transferable right to access the Site for personal use only, and not to download (other than incidental page caching) or edit any portion of it.

Access to the Site is for the Customer's personal use only and not for any commercial use, including collection or use of product listings, descriptions or prices; any derivative use of the Site; or any use of data mining, robots, or similar data-gathering or extraction tools. No part of the Site may be reproduced, duplicated, copied, sold, resold, or otherwise exploited for commercial purposes without the Company's express written consent.

No Customer is authorised to frame or use framing techniques to enclose any trademark, logo, or other proprietary content (including images, text, page layout, or forms) appearing on the Site without the Company's express written consent.

Any unauthorised use automatically terminates the permission granted under this clause.

05Pricing

Prices displayed for products on the Site are inclusive of GST. Prices applicable at the time of ordering will be charged as on the date of delivery. Any change in price between order placement and delivery will be adjusted at billing, with additional charges collected, or excess amounts refunded, at the time of delivery.

06Customer Acceptance

By using the Site, the Customer agrees:

• To use the Site for lawful purposes only, in compliance with applicable laws and regulations.
• To provide authentic and accurate information, and to permit the Company to verify such information and reject or suspend registration where details are found to be false, in whole or in part.
• To access the Site and transact at their own risk, exercising the judgment of a well-informed Customer.
• That the delivery address provided is correct and complete.
• That product descriptions have been reviewed carefully before placing an order, and to be bound by the terms of sale.

07Obligations of Visitor / Customer

The Customer undertakes not to use the Site to:

• Disseminate material that is objectionable, harassing, racially discriminatory, libellous, abusive, threatening, harmful, vulgar, or obscene, or engage in any unlawful activity.
• Transmit material that constitutes a criminal offence or gives rise to civil liability, or otherwise breaches applicable laws, regulations, or codes of practice.
• Gain unauthorised access to other computer or network systems.
• Interfere with any other person's right to use or enjoy the Site.
• Breach applicable laws.
• Interfere with or disrupt networks or websites connected to the Site.
• Make, transmit, or store electronic copies of copyright-protected material without the owner's permission.
• Post reviews or feedback that violate this policy or infringe the rights of any third party, including copyright, trademark, privacy, or other proprietary rights, or that cause injury to any person or entity.
• Post comments containing racially discriminatory, unlawful, threatening, abusive, or obscene material, software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or spam.
• Use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of feedback submitted on the Site.

The Customer is solely responsible for the content of any feedback submitted and agrees to indemnify the Company against all claims arising from such submissions.

08Images & Colours

The Company has made every effort to display products and their colours on the Site as accurately as possible. The Company does not guarantee, and is not responsible for, variations in pictorial representation of fresh products or colour variance arising from technical/display factors.

09Right to Modify These Terms

My Truebatch Ventures LLP reserves unconditional right to modify terms and conditions of transacting business on www.mytruebatch.com without any prior notification and consent of customers.

When a registered customer accesses www.mytruebatch.com he or she is deemed to have accepted the latest version of the Terms & Conditions on www.mytruebatch.com.

10Governing Law and Jurisdiction

Disputes arising out of or relating to use of the Site shall first be addressed through mutual discussion and negotiation in good faith. If unresolved within [insert number, e.g. 30] days, the dispute shall be referred to arbitration under the Arbitration and Conciliation Act, 1996 (as amended), before a sole arbitrator appointed by mutual agreement of the parties [or, failing agreement, appointed in accordance with the Act]. The seat and venue of arbitration shall be Bangalore, and the proceedings shall be conducted in English. The arbitral award shall be final and binding on the parties.

Subject to the arbitration clause above, the courts of competent jurisdiction at Bangalore shall have exclusive jurisdiction over any matters not covered by, or in aid of, the arbitration.

11Customer Reviews & Feedback

Any reviews, comments, suggestions, ideas, or other submissions made by a Customer in connection with the Site (collectively, "Feedback") shall become the property of the Company. Submission of Feedback constitutes an assignment to the Company of all worldwide rights, title, and interest in any copyright or other intellectual property in the Feedback, and the Company shall be entitled to use, reproduce, disclose, modify, adapt, publish, display, and distribute such Feedback for any purpose, commercial or otherwise, without compensation to the Customer.

The Company is under no obligation to: (a) keep any Feedback confidential; (b) pay compensation for any Feedback; or (c) respond to any Feedback. The Company reserves the right, but not the obligation, to monitor, edit, or remove Feedback submitted to the Site, and assumes no liability for Feedback submitted by Customers or third parties.

12Copyright & Trademark Rights

Access to the Site does not confer any licence under the Company's or any third party's intellectual property rights. The Company, its suppliers, and licensors expressly reserve all intellectual property rights in the text, programs, products, processes, technology, content, and other materials appearing on the Site, all of which are owned by the Company unless otherwise stated.

No part of the Site or its contents may be copied, stored, or otherwise used, in whole or in part, without the Company's permission. Names, logos, and related marks are trademarks or service marks of the Company, its affiliates, partners, or suppliers, as applicable.

References on the Site to third-party names, marks, products, services, or hyperlinks to third-party sites are provided solely for Customer convenience and do not imply the Company's endorsement, sponsorship, or recommendation of that third party. The Company is not responsible for the content or accuracy of any third-party site, and Customers access such sites entirely at their own risk.

All software used on the Site is the property of the Company or its licensors and is protected by copyright law. The Site and its content are to be used solely as a shopping resource; any reproduction, modification, distribution, transmission, republication, or display of such content is strictly prohibited without prior written consent.

13Limitation of Liability

To the maximum extent permitted by applicable law, the Company's aggregate liability to a Customer arising out of or relating to use of the Site or any order, whether in contract, tort, or otherwise, shall not exceed the amount paid by the Customer for the order giving rise to the claim. The Company shall not be liable for any indirect, incidental, special, or consequential loss, including loss of profits or data, arising from use of the Site. Nothing in this clause limits liability that cannot be excluded or limited under applicable law, including liability for fraud, gross negligence, or wilful misconduct.

14Force Majeure

The Company shall not be liable for any delay or failure to perform its obligations under these Terms where such delay or failure results from causes beyond its reasonable control, including natural disasters, strikes, government action, epidemics/pandemics, failure of third-party logistics or payment providers, or disruption to power or telecommunications networks.

15Termination

The Company may suspend or terminate a Customer's access to the Site or these Terms in the event of a material breach of these Terms by the Customer, or where continued access poses a legal, security, or fraud risk, and will provide notice of such action to the Customer where reasonably practicable, save where prohibited by applicable law or where immediate action is necessary to prevent harm.

A Customer may stop using the Site and close their account at any time by writing to info@mytruebatch.com. Clauses which by their nature are intended to survive termination (including Indemnity, Limitation of Liability, Intellectual Property, and Governing Law) shall continue to apply.

16Indemnity

The Customer agrees to defend, indemnify, and hold harmless the Company, its employees, directors, officers, agents, and their successors and assigns from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of the Customer's actions or omissions, including breach of any warranty, representation, or obligation under these Terms, violation of applicable law (including intellectual property, tax, or data protection law), or any claim of defamation or violation of privacy or publicity rights. This clause survives expiry or termination of these Terms.

17Severability

If any provision of these Terms is held invalid, illegal, or unenforceable by a court or arbitral tribunal of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed if it cannot be so modified, and the remaining provisions shall continue in full force and effect.

18Entire Agreement and Waiver

These Terms, together with any order-specific terms and the Privacy Policy, constitute the entire agreement between the Customer and the Company regarding use of the Site and supersede all prior understandings on the subject. No failure or delay by the Company in exercising any right under these Terms shall operate as a waiver of that right.

19Notices

Notices to the Company should be sent to info@mytruebatch.com or the registered office address above. Notices to the Customer may be sent to the email address, and shall be deemed received 24 hours after being sent.

20Assignment

The Company may assign or transfer its rights and obligations under these Terms to a successor entity, including in connection with a merger, acquisition, or sale of assets, without the Customer's consent, provided the assignee agrees to be bound by these Terms. The Customer may not assign or transfer their rights or obligations under these Terms without the Company's prior written consent.