Shipping policy
Orders are milled fresh and shipped within 48 hours of order confirmation. Here is how delivery works, and what we are and are not responsible for once your batch leaves the mill.
How your order travels
- Orders are milled fresh and shipped within 48 hours of order confirmation.
- All orders are shipped via our third-party courier and logistics partners. Once handed over to the courier, the handling, transit, and delivery of the package is managed entirely by the courier partner, and TrueBatch is not liable for delays, mishandling, or damage occurring during transit.
- Estimated delivery timelines will be shared at checkout or via order confirmation, and may vary based on your location.
- A tracking link or ID will be shared once your order is dispatched, wherever available from our courier partner.
- Please ensure your delivery address and contact number are accurate at the time of ordering. TrueBatch is not responsible for failed or delayed deliveries resulting from incorrect address details provided by the customer.
- Shipping charges, if applicable, will be clearly displayed at checkout before payment.
In the rare case your order arrives damaged or incorrect, please see our replacement policy for how to report it.
Where we deliver
We are currently shipping within the city limits of Bangalore and are working towards shipping pan-India soon. If your pincode is not served yet, message us on WhatsApp at +91 70193 30057 — we will treat it as a special order request rather than lose the sale.